Component recorded by NHTSA
Equipment › Other › Owners / Service / Other Manual
Campaign summary
Ford Motor Company (Ford) is recalling certain 2018-2023 Expedition and Lincoln Navigator vehicles equipped with third-row seating; and 2019-2023 F-Super Duty F-250, F-350, F-450, and F-550 SuperCab vehicles. The owner's manual does not include instructions for adjusting or removing certain head restraints. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
Consequence
Without instructions, the head restraints may be improperly adjusted, increasing the risk of injury in the event of a crash.
Remedy in the source record
Ford will mail the Owner's Manual addendums that describe how to adjust and remove the head restraints for the center seating positions, free of charge. Owner notification letters were mailed July 21, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C20.
Confirm current remedy eligibility, parts availability, and completion status with NHTSA, the manufacturer, or an authorized dealer.
Catalog coverage
Vehicle pages represented here
This list reflects vehicle pages in MyRecallCheck, not necessarily the campaign's full affected population or every affected product. Use the official VIN lookup for applicability.
| Year | Make | Model |
|---|---|---|
| 2018 | Ford | Expedition |
| 2019 | Ford | Expedition |
| 2020 | Ford | Expedition |
| 2021 | Ford | Expedition |
| 2022 | Ford | Expedition |
| 2023 | Ford | Expedition |
| 2019 | Ford | F-250 SD |
| 2020 | Ford | F-250 SD |
| 2021 | Ford | F-250 SD |
| 2022 | Ford | F-250 SD |
| 2023 | Ford | F-250 SD |
| 2019 | Ford | F-350 SD |
| 2020 | Ford | F-350 SD |
| 2021 | Ford | F-350 SD |
| 2022 | Ford | F-350 SD |
| 2023 | Ford | F-350 SD |
| 2019 | Ford | F-450 SD |
| 2021 | Ford | F-450 SD |
| 2022 | Ford | F-450 SD |
| 2023 | Ford | F-450 SD |
| 2019 | Ford | F-550 SD |
| 2020 | Ford | F-550 SD |
| 2021 | Ford | F-550 SD |
| 2022 | Ford | F-550 SD |
| 2023 | Ford | F-550 SD |
| 2018 | Lincoln | Navigator |
| 2019 | Lincoln | Navigator |
| 2020 | Lincoln | Navigator |
| 2021 | Lincoln | Navigator |
| 2022 | Lincoln | Navigator |
| 2023 | Lincoln | Navigator |