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NHTSA Recall 21V055000

ELECTRICAL SYSTEM:SOFTWAREFeb 5, 2021· Daimler Vans USA, LLC

Summary

Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

Consequence

Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

Remedy

DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.

Affected Vehicles

YearMakeModel
2016Mercedes-BenzMetris
2017Mercedes-BenzMetris
2018Mercedes-BenzMetris
2019Mercedes-BenzSPRINTER 1500
2020Mercedes-BenzSPRINTER 3500
2019Mercedes-BenzSPRINTER 4500
2020Mercedes-BenzSPRINTER 4500

Related Recalls

16V833000ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Nov 17, 2016
17V478000AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
Jul 28, 2017
16V077000AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
Feb 10, 2016
18V335000POWER TRAIN:AUTOMATIC TRANSMISSION
May 22, 2018
17V595000STEERING:ELECTRIC POWER ASSIST SYSTEM
Sep 22, 2017

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